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Frequently Asked Questions (FAQ)

Whether you're curious about our handcrafted leather goods, need information on shipping for saddle repairs, or want to learn more about our custom saddles, you'll find the answers here. If you don't see your question listed, feel free to reach out to us directly. We're always happy to help and ensure you have the best experience.

What is the process for creating a custom saddle?

Creating a custom saddle at Greg Allan Saddlery is a meticulous and personalized journey, ensuring that both you and your horse receive a product that meets your specific needs and preferences. Here’s an overview of our custom saddle creation process:

  1. Initial Consultation:

    • We start with a detailed conversation to understand your requirements, riding style, and any specific preferences or concerns you may have. This can be done in person, over the phone, or via video call.

  2. Horse Measurement and Evaluation:

    • Accurate measurements of your horse are essential for a perfect fit. Our expert saddle fitter will visit your location to take precise measurements of your horse’s back, considering its unique shape and conformation.

  3. Rider Assessment:

    • We also assess your riding posture and style. This helps us determine the best seat size, flap length, and other features tailored to your comfort and riding efficiency.

  4. Design and Material Selection:

    • Based on the assessments, we collaborate with you to choose the design, leather type, color, and any additional custom features such as tooling, stitching patterns, and hardware. Every detail is selected to reflect your personal style and functional needs.

  5. Saddle Crafting:

    • Our skilled artisans begin the crafting process, meticulously hand-cutting, shaping, and assembling each piece of the saddle. Using traditional techniques combined with modern innovations, we ensure exceptional quality and durability.

  6. Fitting Session:

    • Once the saddle is assembled, we conduct a fitting session to test it on your horse. This allows us to make any necessary adjustments to ensure an optimal fit and maximum comfort for both you and your horse.

  7. Final Adjustments and Finishing:

    • After the fitting session, we make any final adjustments needed and add the finishing touches. This step ensures that the saddle not only fits perfectly but also meets our high standards of craftsmanship.

What is the price for your services?

For the most accurate and personalized pricing information, please contact us directly. Our team is happy to provide detailed estimates based on your specific needs and requirements. Below is an overview of our custom saddle pricing and repair charges:

Custom Saddles:

  • Custom Made Dressage Saddles: Call for pricing

  • Custom Made Jump Saddles: Call for pricing

  • Custom Made Cross Country Saddles: Call for pricing

  • Custom Made Endurance Saddles: Call for pricing

Please note: Pricing does not include shipping or travel times.

Repair Services:

  • There is a minimum charge of $35.00 for all repairs.

  • All prices are estimates; please call for pricing on your particular saddle or piece.

  • There will be travel fees for readjustments of fittings or returning completed work.

For detailed quotes and to discuss your specific needs, please contact us. We're here to help you find the perfect solution for you and your horse.

What repairs can you do on my saddle?

Our skilled craftsmen can handle a wide range of repairs, from minor adjustments to major refurbishments, using the highest quality materials and techniques. Here’s an overview of the repair services we provide:



  • Replace 1 Billet

  • Replace 4 Billets (Long)

  • Replace 6 Billets (Short)

  • Replace Billets Integrated into Flaps

  • Add Point Billets

  • Install Rear V Billet System


  • Replace Calfskin on Flaps

  • Add Calf Blocks to Flaps (Jump Saddle)

  • Add Thigh Blocks (Jump Saddle)

  • Replace Leather Over Blocks (Jump Saddle)

  • Replace Blocks (Jump Saddle)

  • Add Leather Guard to Bottom of Flaps

  • Adjust Flap Length (Inner & Outer)

  • Replace Flaps

  • Re-stitching Flaps

  • Knee Roll Leather Replacement (Includes New Foam and Blocks)


  • Widen Gullet

  • Replace Foam Panels with High-Performance Foam Panels

  • Adjust Foam Panels

  • Recover Foam Panels

  • Replace or Repair Wool Panels

  • Convert Foam Panels to Wool

  • Adjust Wool (Add or Remove)

  • Complete Replacement of Flocking

  • Add or Change Gussets on Wool Panels

Saddle Tree:

  • Assess Tree for Possible Damage

  • Replace Broken Rivets in Head Plate

  • Replace Broken Head Plate

  • Replace Spring Steel on Tree

  • Replace Broken Rivets

  • Replacement of Tree

  • Reattach or Replace Stirrup Bar

Saddle Seat:

  • Replace Seat Leather, Foam, Upper Flaps

  • Replace Leather Seat Only

Saddle Maintenance:

  • Saddle Evaluation

  • Cleaning and Conditioning of Saddle

  • Add or Replace Saddle Fittings

Our goal is to extend the life of your saddle and ensure it provides optimal comfort and performance for you and your horse. If you have any specific repair needs or questions, please contact us for a consultation. We’re here to help you keep your saddle in the best possible condition.

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